Committed to your success, today and into the future
Our Service Level Agreements (SLAs) provide industry-leading customer care.
Our extensive global support team constantly optimise the performance of our solutions for a lifetime of value. Striving for excellence in every interaction, they ensure your operation’s longevity and enrich your platform’s functionality.
A life-time of value
Access to a dedicated technical helpdesk offering telephone support and remote diagnostics, ensuring issues are resolved with maximum efficiency
Availability of continuous software upgrades, ensuring you always have the most enhanced features and functionality
Compatibility updates, guaranteeing you have support for new standards as they evolve
Bug fixes and security enhancements, providing the levels of resilience you can depend on
Our support commitments
World-leading customer care
*Service NPS – Average Q4 2021
Our Service Level Agreement packages
We are committed to provide industry-leading customer care.
In this brochure you will find the details of our offer for the silver, gold and platinum packages.