Committed to your success, today and into the future

Our Service Level Agreements (SLAs) provide industry-leading customer care. 

Our extensive global support team constantly optimise the performance of our solutions for a lifetime of value. Striving for excellence in every interaction, they ensure your operation’s longevity and enrich your platform’s functionality. 

A life-time of value

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Access to a dedicated technical helpdesk offering telephone support and remote diagnostics, ensuring issues are resolved with maximum efficiency

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Availability of continuous software upgrades, ensuring you always have the most enhanced features and functionality

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Compatibility updates, guaranteeing you have support for new standards as they evolve

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Bug fixes and security enhancements, providing the levels of resilience you can depend on

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Our support commitments

NPS BADGE 3

World-leading customer care

*Service NPS – Average Q4 2021

Over 70% of our workforce are dedicated to continuously developing new features, enhancements and bugfixes.

The global presence of our dedicated support team ensures that knowledgeable and experienced customer support is available 24/7/365, wherever you are.

We are proud to resolve most support cases remotely, reducing time to recovery at maximum efficiency.

Our Service Level Agreement packages

We are committed to provide industry-leading customer care.

In this brochure you will find the details of our offer for the silver, gold and platinum packages.

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