Below are the questions we are asked most often. If your question isn’t answered or you need more information, please feel free to get in touch.

Does Appear offer a hardware or software solution?

Appear offers both software and hardware solutions for a range of applications. Our software products are COTS Server based—datacenter-ready systems that we can be delivered as a ready-made appliance if needed. Our hardware products, the XC and X platforms, are ‘living systems’ that can adapt to new requirements easily. The modularity of the XC and X platforms makes for easy expansion, maintenance and space efficiency. Our hardware platforms are also extremely power efficient, meaning significant savings, and a long service life.

Do you offer an NMS (Network Management System)?

Appear products come with an integrated management system which simplifies configuration and deployment. Our web management GUI is optimised for high-volume applications and our open JSON API can also be used for external network management integration. For large deployments, when a NMS is required, Appear is pre-integrated with a number of leading NMS solution providers, including Skylines Dataminer, Dimetis BOSS Management System and more.

Where can I find the API (Application Programming Interface) documentation?

Please contact us or contact one of our commercial staff for the most up-to-date API documentation.

What HD/UHD channel density do you offer and with what dependencies?

For our software products, this will largely depend on requirements and choice of server hardware. Our X Platform can offer densities of up to 96 HD or 24 UHD per 2RU chassis at 1200W.

What is the life expectancy of your system?

Our products are “carrier class” and have a typical expected lifespan of up to 15 years.

Does Appear offer a license pool?

Appear does not offer a license pool today. Our license options differ across software and hardware products. On the software transcoder, we license per input channel, while on our X and XC platforms, licenses follow the different modules and are typically set per function/feature.