Introducing Appear Hub: Streamlining the future of Live Production
In the world of live production, every second counts. Whether you are managing a high-stakes sports broadcast or a global news event, the last thing you need is a delay caused by a missing software update or a hard-to-find technical manual.
At Appear, we know that our technology is only as powerful as your ability to use it efficiently. That’s why we are thrilled to announce the launch of Appear Hub, your new centralised, secure, and self-service resource center.
As we roll out our next-generation hardware and software products, the demand for agility is higher than ever.
Appear Hub is designed to scale with you, ensuring that whether you are an independent operator or a global distributor, you have a professional-grade platform at your fingertips.
Why Appear Hub?
Moving beyond fragmentation
Until now, accessing essential Appear resources often meant navigating multiple channels, logging into various FTP servers or waiting for a support ticket response.
Our data showed that nearly 30% of support requests were simply customers looking for documentation or software links. In a fast-paced broadcast environment, that’s time you don’t have. We built Appear Hub to remove that friction, giving you instant access to what you need, exactly when you need it.
“Appear Hub isn’t just a portal, it’s a commitment to our customers’ operational uptime and autonomy.”
What’s inside the Hub?
We’ve focused the initial release on three core pillars designed to make your workflow seamless:
Centralised software downloads
No more hunting for the right version. The Hub provides a dedicated section for all Appear software releases.
- Self-service access: Get access to new software versions as soon as they are released
- Complete packages: Downloads include all associated release notes and alarm documentation in one click
A comprehensive technical library
Access a structured, searchable database of every resource required to maintain your edge:
- API and Alarm documentation
- Up-to-date user Guides and Data Sheets
- Available in both web-based and PDF formats for your convenience
Integrated support and identity
Security meets simplicity. With a single secure login, you can:
- Manage users: Organisations can delegate admin rights to manage their own team’s access
- Track support: Raise and monitor support tickets through a direct integration with our technical team
Ready to get started?
Appear Hub is now live for all existing customers and partners.
- Current users: You will receive an invitation email to activate your account
- New users: Contact your Account Manager or our Support team to request access
By centralising our expertise into one intuitive portal, we help you drive operational efficiency across your entire business.
