Support and services
Appear’s Service Level Agreement
Committed to your success, today and into the future
Our Service Level Agreements (SLAs) provide industry-leading customer care.
Our extensive global support team constantly optimise the performance of our solutions for a lifetime of value. Striving for excellence in every interaction, they ensure your operation’s longevity and enrich your platform’s functionality.
A life-time of value
Access to a dedicated technical helpdesk offering telephone support and remote diagnostics, ensuring issues are resolved with maximum efficiency
Availability of continuous software upgrades, ensuring you always have the most enhanced features and functionality
Compatibility updates, ensuring you have support for new standards as they evolve
Bug fixes and security enhancements, providing the levels of resilience you can depend on
Our support commitments
World-leading customer care
Over 70% of our workforce are dedicated to continuously developing new features, enhancements and bugfixes.
The global presence of our dedicated support team ensures that knowledgeable and experienced customer support is available 24/7/365, wherever you are.
We are proud to resolve most support cases remotely, reducing time to recovery at maximum efficiency.
Our Service Level Agreement packages
We are committed to provide industry-leading customer care.
In this brochure you will find the details of our offer for the silver, gold and platinum packages.
Do you want to know more?
Contact us directly if there is anything we can help you with. Simply fill out our contact form and we will get back to you very quickly!